Terms · Dialora AI

Important Notice: You are responsible for the lawfulness of your own campaigns under the rules of every place you call. In India that means the Telecom Commercial Communications Customer Preference Regulations (TCCCPR) and the Digital Personal Data Protection Act, 2023 (DPDP Act). Elsewhere it includes the TCPA in the US, the GDPR, and local do-not-call rules.

You are responsible for having each person's consent where the rules need it, and for calling only at lawful hours. The platform gives you specific controls. Two are always on:

a spoken statement at the start of the call that the caller is an automated AI assistant, which no setting removes;
a block on dialling anyone who asked not to be called, on a call, by WhatsApp STOP or through the customer link, whatever your compliance settings say.

The rest are yours to configure, and what you switch off is your responsibility:

a calling-hours check on the recipient's own clock, on by default. While it is on, Indian numbers are dialled only between 10:00 and 21:00, a window you may narrow but not widen;
a check against your own do-not-call list, on by default;
a consent check, off by default. When it is on, an Indian number needs consent taken through the operator's process, an existing contract, or the customer's own approach;
a compliance log that records each blocked dial and the reason.

These controls do not make a campaign lawful on their own. The platform does not register sender headers or the 140 and 1600 number series with a telecom operator, and does not keep scrub records. Those remain with you and your telecom provider.

1. Acceptance of Terms

By accessing or using Dialora AI, you agree to be bound by these Terms of Service. If you do not agree to all terms, you must not access or use our services.

2. Acceptable Use

You agree not to use our services for:

Unsolicited telemarketing (spamming)
Impersonating individuals without consent
Harassment or illegal activities
Circumventing security measures or rate limits
Use of the service in violation of any applicable law or regulation

3. User Responsibility for Data & Consent

You are solely responsible for ensuring that you have obtained all necessary consents and permissions from individuals involved in calls, including consent for recording and AI processing, in accordance with applicable laws.

4. Your Account and Data

You are responsible for all activities conducted under your account, including the content and data processed through the service.

5. Self-Hosted Software

For self-hosted versions of the software, users are solely responsible for all data processed within their own infrastructure.

6. AI-Generated Outputs

AI-generated outputs may be inaccurate and should not be solely relied upon. Users are responsible for verifying outcomes.

7. Subscription & Payments

Service is provided on monthly or annual plans, paid in advance. Refunds and cancellation are covered by our Refund and Cancellation Policy. We reserve the right to change our pricing upon 30 days notice.

8. Service Availability

We do not guarantee uninterrupted availability, specific uptime, or that the service will meet your requirements. We are not liable for delays or failures due to events beyond our reasonable control, including outages, natural disasters, acts of government, labor disputes, or failures of third-party providers or infrastructure.

9. Disclaimer of Warranties

The service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.

We do not guarantee that the service will be error-free or secure, and are not liable for unauthorized access, data breaches, or data loss.

10. Indemnification

You agree to indemnify and hold harmless Dialora AI from any claims, damages, losses, or liabilities arising out of your use of the service, violation of these Terms, or violation of any applicable laws.

11. Limitation of Liability

Dialora AI shall not be liable for any indirect, incidental, or consequential damages arising out of your use of the service or any actions taken by automated agents based on your instructions.

Our total liability for any claims arising out of or related to these Terms or the service shall not exceed the amount you paid to us in fees for the service in the three (3) months preceding the event giving rise to the claim, except where prohibited by applicable law.

12. Changes to the Service

We reserve the right to modify or discontinue the service (or any part of it, including features or pricing) at any time without liability.

13. Termination

We reserve the right to suspend or terminate accounts that violate our usage policies or local laws without prior warning.

14. No Agency Relationship

Nothing in these Terms creates any partnership, agency, or employment relationship between you and Dialora AI.

15. Governing Law

These Terms shall be governed by the laws of India, without regard to conflict-of-law principles.