Refund and Cancellation Policy

1. How billing works

• Plans are sold for a month or a year and are paid in advance, through the payment gateway shown at checkout. Today that is Razorpay or Stripe.
• A payment through Razorpay or Stripe is a single payment for one period, counted from the day you pay. We do not keep your card and we do not charge you again on our own.
• A plan includes a number of calling minutes for each calendar month, measured in UTC. Minutes are counted from the call duration the carrier reports when a call ends. Minutes you do not use in a month do not carry over to the next.
• Before you pay, a workspace runs on the free trial limits, so you can try the service first.

2. Cancellation

Because a plan does not renew on its own, there is nothing to cancel. To stop, do not pay for another period. Your plan runs to the end of the period you paid for, and the workspace then returns to the free trial limits.

The end of a plan does not delete your data. To close the account and have its data deleted, write to legal@aicall.vitrano.in. Our Privacy Policy explains what is kept and for how long.

3. Refunds

Refund requests are reviewed case by case within 7 working days; write to legal@aicall.vitrano.in.

So that we can find the payment, include:

• the email address of the account;
• the date and amount of the payment;
• the payment gateway's reference number;
• the reason for the request.

The software does not work out a part refund for unused time or unused minutes on its own. Whether any of a prepaid period is returned is decided in that review.

If you were charged twice, or charged without the plan being switched on, tell us the gateway reference and we will check it against the gateway's record.

Nothing on this page limits a right you have under Indian consumer law.

4. Price changes

Changes to pricing are covered in our Terms of Service.