Dialora for enterprise
Run AI calling where your data, rules and carriers already are
Hosted in Ahmedabad or with the language model on your own GPU. Roles, two-step sign-in, DPDP export and erasure, your own SIP carrier, and calling rules for four markets.
Background: illustration, not a photograph of our hardware.
Deployment
Three ways to run it
Hosted by Dialora
- Our servers and your workspace's database are in Ahmedabad, on our own network (AS149588).
- The language model runs on Dialora's own GPU by default. A workspace can choose a cloud provider instead, and each agent can name its own model.
- Speech, telephony and voices are separate providers you switch on. Choose the India voice engine to keep speech in India.
Private AI on your GPU
- The language model runs on your own GPU: Ollama, vLLM or any OpenAI-compatible server.
- Installed with our help. Switch between private and cloud AI with a single setting.
- Speech, recordings and integrations are configured separately, so you decide where audio goes.
Your own platform
- Sell Dialora to your own customers with plans, limits and payments.
- Razorpay, Stripe, PayPal or Dodo Payments, multi-tenant from day one.
- Each customer is its own workspace with its own team and roles.
Access and accounts
Four workspace roles
Owner, admin, supervisor and agent. A workspace can be set so agents see only their own and unassigned conversations.
Two-step sign-in
Codes from any authenticator app, with ten recovery codes. An owner can require it for everyone in the workspace.
Scoped API keys
Keys carry scopes, can expire and record when they were last used. Provider keys are encrypted at rest.
Personal data (DPDP Act)
Find and export one person
Everything held about one person, found and exported, for a DPDP access request.
Erasure on request
Erase a person's transcripts and recordings. Some fields derived from a call are not yet covered; ask us for the current list.
Grievance Officer
A setting for your Grievance Officer, shown on the privacy page. Until one is set, the page says so and gives the privacy mailbox.
Telephony
Twilio or your own SIP trunk
Twilio works out of the box. Or bring Vobiz, Plivo or any SIP trunk into Asterisk and pay your carrier's rates.
Opening hours and a keypad menu
Inbound calls follow your hours and a keypad menu, on Twilio and on SIP lines.
Voicemail and spoken messages
Voicemail is recorded and transcribed. Spoken messages play on SIP lines too.
A person when it matters
Calls can be forwarded to a person, and your team can take over any chat live.
Calling rules
Says it is an AI, first
Every call opens with a spoken disclosure in the caller's language, in 11 languages. No setting removes it.
An opt-out is final
Do-not-call is checked before every dial and WhatsApp send, including people who opted out mid-call.
Hours on the recipient's clock
10:00 to 21:00 by default in India, with consent records and do-not-call screening evidence.
Four markets
Calling rules for India, the UK, the UAE and Singapore.
What we don't have yet, said plainly
We hold no SOC 2 or ISO 27001 certificate today. If your procurement needs one, ask us what we can show instead: the controls above, how they are tested, and where the gaps are.